Frequently Asked Questions (FAQs)
Have questions about our custom curtains and blinds? Browse our FAQs to learn more about our products, free home consultations, customization options, measurements, installation, and everything you need to choose the perfect window treatments for your home or office.
General
Who Is CurtainsKSA?
CurtainsKSA provides custom curtains, blinds, and professional installation services across Riyadh, Jeddah, Dammam, and Madinah. We offer made-to-measure window solutions with free home consultations, expert recommendations, transparent pricing, and quality installation—making it simple to transform your space with the perfect curtains and blinds.
Do You Have a Showroom?
No, we operate through a convenient shop-at-home service. Instead of visiting a showroom, our experts bring a wide range of curtain and blind samples directly to your home or office. This allows you to view fabrics, colors, and styles in your own space while receiving professional advice, accurate measurements, and a free quotation.
How Do I Book a Free Curtain Measurement?
Booking is quick and easy. Simply contact us by phone or WhatsApp, and our team will schedule a convenient time for your free home consultation. Our experts will visit your location with fabric samples, take accurate measurements, provide professional recommendations, and give you a free, no-obligation quotation.
What Happens During the Measurement Visit?
During your free home visit, our expert will bring a selection of curtain and blind samples, discuss your style and functional requirements, take precise window measurements, and recommend the best solutions for your space. You’ll also receive a transparent, no-obligation quotation before making any decision.
How Long Does It Take to Receive a Price Quote?
In most cases, you’ll receive your quotation during or shortly after the home measurement visit. Once we’ve assessed your requirements, selected the materials, and taken accurate measurements, we’ll provide a clear and transparent quote with no hidden charges.
Can I Make Changes to My Order After Receiving the Quote?
Yes. You’re welcome to make changes to your fabric selection, design, colors, or other preferences before confirming your order. Once your final choices are approved and production begins, further changes may no longer be possible.
What Payment Options Are Available?
We offer secure and convenient payment options for your peace of mind. A 50% advance payment is required to confirm your order, with the remaining balance payable upon completion and installation.
Is Installation Included in the Price?
Yes. Professional installation is included with your order unless stated otherwise in your quotation. Our experienced team ensures your curtains or blinds are installed accurately, securely, and ready to use, providing a hassle-free experience from start to finish.
How Soon Can My Curtains Be Installed?
Installation time depends on the product and customization requirements. Once your order is confirmed, we’ll provide an estimated delivery and installation date. Our team works efficiently to complete every project as quickly as possible without compromising on quality.
Do You Offer a Warranty on Your Curtains and Blinds?
Yes. We stand behind the quality of our curtains and blinds. Our products are made using premium materials and expert craftsmanship, and warranty coverage details will be provided based on the selected product and installation requirements.
How Do I Request a Warranty Service?
If you need warranty assistance, simply contact our customer support team with your order details and the issue you’re experiencing. Our team will review your request and guide you through the next steps to provide a quick and convenient solution.
Bookings & Orders
How Do I Book a Visit for Curtain Measurement?
Booking a curtain measurement visit is simple. Just contact us through WhatsApp or phone, and our team will arrange a convenient time for your free home consultation. Our experts will visit your location, bring fabric samples, take accurate measurements, and help you choose the right curtains or blinds for your space.
Can I Book a Visit by Phone or WhatsApp?
Yes. You can easily book your free home visit through phone or WhatsApp. Simply share your location and requirements with our team, and we’ll arrange a convenient appointment for measurement, consultation, and curtain or blind selection at your doorstep.
When Is My Booking Confirmed?
Your booking is confirmed once our team receives your appointment details and confirms the scheduled visit time with you. We’ll send you a confirmation message with the visit details, so you know exactly when our expert will arrive at your location.
What If I Fail to Verify My Phone Number?
If you’re unable to verify your phone number, please contact our support team through WhatsApp or phone. We’ll help you complete the verification process and assist you with booking your free home visit without any hassle.
How Do I Confirm My Order?
After your home consultation and final selection of curtains or blinds, you can confirm your order by approving the quotation and completing the required 50% advance payment. Once confirmed, our team will begin processing your custom-made order and keep you updated throughout the installation process.
Can I Cancel or Modify My Order After Payment?
Yes, you can request changes to your order after payment, provided production has not started. Since our curtains and blinds are custom-made according to your measurements and selections, any cancellation or modification requests will be reviewed based on the order status. Please contact our team as soon as possible for assistance.
About Products
What Types of Curtains Do You Offer?
We offer a variety of curtain styles to match different interiors and preferences, including wave curtains, eyelet curtains, pleated curtains, sheer curtains, blackout curtains, and layered curtain designs. Our experts help you select the right style, fabric, and finish to create a beautiful and functional look for your space.
What Curtain Styles Are Available?
We offer a wide selection of custom curtain styles, including wave curtains, eyelet curtains, pleated curtains, sheer curtains, blackout curtains, and layered curtain solutions. Each style is tailored to suit your interior design, lighting needs, and privacy requirements, helping you create the perfect look for your home or office.
Do Curtains Come With Accessories?
Yes. Our curtain solutions can include essential accessories such as curtain tracks, rods, hooks, rings, and other fitting components based on your selected style and requirements. Our team will recommend the right accessories to ensure smooth operation, a perfect finish, and professional installation.
What Types of Blinds Do You Offer?
We offer a wide range of custom blinds designed to match different styles and functional needs, including roller blinds, zebra blinds, wooden blinds, aluminum Venetian blinds, Roman blinds, vertical blinds, and motorized blinds. Our experts help you choose the right blind solution based on your space, privacy needs, and light control preferences.
Are Accessories Available for Blinds?
With proper care and maintenance, our custom curtains and blinds are designed to provide years of reliable performance. We use quality fabrics and durable materials to ensure long-lasting beauty, smooth operation, and excellent functionality for your home or office.
How Long Do Your Curtains and Blinds Last?
Our curtains and blinds are made with high-quality materials and expert craftsmanship to ensure long-lasting performance. With proper care, they can maintain their appearance, functionality, and durability for many years, providing excellent value for your home or office.
Do Your Fabrics Fade Over Time?
Our curtains are made using quality fabrics designed for durability and long-lasting color. While all fabrics can naturally experience some change with prolonged exposure to direct sunlight, choosing the right fabric type and proper care can help maintain their beauty and appearance for years.
Are Child Safety Features Available?
Yes. We offer child-safe options for selected curtains and blinds to provide a safer environment for your family. Our team can recommend suitable solutions, including safer operating systems and motorized options, based on your requirements and space.
Installation & Pre-Installation
What Should I Prepare Before Installation?
Before installation, please ensure the following:
- Work permit is arranged (if required by your building).
- Drilling authorization is approved for the scheduled installation time.
- Electricity supply is available at the property.
- The installation date and time are confirmed with CurtainsKSA.
These preparations help our team complete the installation smoothly, safely, and on schedule.
Do I Need to Be Home During Installation
Yes, it is recommended that you or an authorized person is present during the installation. This allows our team to access the required areas, confirm final details, and ensure the curtains or blinds are installed according to your preferences.
How Long Does Installation Take?
Installation time depends on the number of windows, product type, and project size. Most standard installations are completed within a few hours. Our professional team works efficiently to ensure your curtains or blinds are installed correctly with a clean and precise finish.
Can You Remove Old Curtains or Blinds?
Yes. We can assist with the removal of existing curtains or blinds as part of the installation process. Please let our team know in advance so we can plan the service accordingly and ensure a smooth transition to your new window treatments.
Pricing & Payment
Are there any hidden costs?
No. We believe in transparent pricing with no hidden charges. Your quotation will clearly include the details of your selected curtains or blinds, measurements, and installation requirements, so you know exactly what to expect before confirming your order.
Do you offer discounts for large orders?
Yes. We offer special pricing options for large projects, including villas, offices, commercial spaces, and multiple-room installations. Contact our team to discuss your requirements and receive a customized quotation based on your project size.
What payment methods do you accept?
- Credit Card (Visa, Mastercard) — via our website or secure Stripe link
- Bank Transfer — for upfront payments
- Cash — only for upfront payments during the visit or at our office
When is the balance payment due?
- For the 50% payment option: balance is due the day after a successful installation.
- For installment plans: monthly as per the agreement.
What happens if I don't pay the balance?
Any outstanding payments must be settled according to the agreed payment terms. Unpaid balances may be referred to a debt collection service or handled through appropriate legal procedures. Any applicable costs or fees related to recovery may be the responsibility of the customer.
Cancellation, Refund & Warranty
Can I cancel my order?
You can cancel or modify your order within 24 hours after payment.
Can I get a refund after 24 hours?
No, after 24 hours your order enters production and refunds are no longer available unless the product is defective or incorrectly manufactured.
What does the warranty cover?
- The warranty covers manufacturing defects on fabrics and rails for 12 months. It does not cover accessories, misuse, improper cleaning, or normal wear and tear.
How do I claim a warranty?
Contact our customer support by email or WhatsApp with proof of purchase and photos of the issue.
Motorization
Can I motorize my curtains or blinds?
Yes, we offer motorized options for both curtains and blinds.
What motor types do you offer?
We offer:
- Motion Motors (compatible with Alexa, Google Home, and Apple HomeKit)
- Somfy Motors (integrated via TaHoma Switch)
- Eve Motors (Apple HomeKit only)
Can I control motorized curtains with my smartphone?
- Yes, via apps, remotes, or smart home systems.
Do motorized curtains require professional installation?
Yes. Our trained technicians handle all motorized installations to ensure perfect fitting and setup.
What is the warranty for motorized systems?
Motion Motors and Somfy Motors come with a 5-year warranty covering manufacturing defects.